webuyanycar Bury St Edmunds

You can book an appointment through our website by following these simple steps:

• Enter your vehicle’s registration and mileage, followed by your email address, postcode and mobile number.
• Choose your preferred branch and appointment date.
• Select one of the available appointment times at your chosen branch.
• Enter your name and check that the contact details shown are correct before booking your appointment.

All of our appointments are free, with no obligation to sell.

For a full list of appointment related questions, visit our frequently asked questions.

Visit our Manage my appointment page and enter your email address and postcode to retrieve your appointment. From here, you can reschedule or cancel your appointment.

The email address and postcode will be the information entered on booking your appointment.

For a full list of appointment related questions, visit our frequently asked questions.

You can reach our in-branch team by telephone or email. These details are available on each of our branch locator area pages.

We appreciate your patience when calling our branches, our buyers may be busy with other customer appointments and unable to answer the phone immediately.

Questions sent over email will be responded to as soon as possible.

If you are unable to speak to a buyer at your local branch and your enquiry is not branch-specific, you can try contacting an alternative location. Visit our Branch locator homepage to see all locations.

Payment options

By default payment will be made directly to your bank account within 4 working days after the day of sale, using our standard electronic bank transfer service. There is no charge for this service.

We also offer a next working day payment service at an additional fee of £24.75 and an Immediate Payment (15 mins or less) option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions here. We do not charge a Next Working Day Payment or Immediate Payment fee where we are offering to purchase your vehicle for less than £500.

Payment tracking

After completing your appointment you will be sent you a unique link for tracking your payment. The Payment Tracker link includes all information on payment progress including an estimated payment date. This unique link will be sent:

• over email and contained within your invoice PDF. The email subject line will read ‘Purchase Invoice:...’ and be from 'webuyanycar'. Please check all areas of your email inbox including your junk folder.
• over SMS if you entered a valid mobile number on booking an appointment. The text message will be from ‘webuyanycar’.

If you have any further questions, please contact the branch where you sold your vehicle. Otherwise, a payment-specific email address is available on your Payment Tracker link.